Frequently asked questions
What is the return policy?
All items are ordered specifically for customers through our pre-order system, so we do not accept general returns or exchanges. However, if your item arrives damaged, defective, or incorrect, we will replace it or provide an appropriate resolution.
Are any purchases final sale?
Yes. Because all orders are specially sourced based on customer requests, every confirmed pre-order is considered final sale once payment has been made.
How MUCH DOES SHIPPING COST?
Shipping fees are not included in the product price. Shipping is calculated when items arrive in Nigeria and is based on the size and weight of your order. You will be informed of the exact cost before final delivery.
WHEN WILL I RECEIVE MY ORDER?
The estimated delivery timeline is usually between 2-3 months. Once your items arrive in Nigeria and clear customs, we will contact you immediately to arrange delivery.
Can I CANCEL MY ORDER BEFORE IT ARRIVES?
No. Because all items are specially ordered based on customer requests, cancellations are not allowed after payment is completed.